Questions About Your Terms and Rights
You're not required to open an account. If you already have one and disagree with a policy change, you can close your account and request a full withdrawal of your balance within 30 days of the update. Contact support to initiate account closure.
Yes. You can update your email, phone number and withdrawal payment method through account settings. Name and date of birth can't be changed once verified for security and compliance reasons. Contact support if you need to correct a verified detail.
We retain your account records for 5 years after closure to comply with local financial regulations and to handle any post-closure disputes. Your personal data is encrypted and not used for marketing. You can request specific data deletion within legal limits.
Deposit and withdrawal minimums depend on your chosen payment method. DANA, OVO, GoPay and QRIS typically have Rp10,000 minimums. Withdrawal limits may apply based on your account status and local regulations. Check your wallet for exact limits.
If a game crashes, a transaction fails, or you experience a technical issue, contact live chat immediately with a screenshot or transaction ID. We review error logs and resolve the issue within 24 hours, including crediting lost funds if the error is on our side.
We may close an account if you breach these terms—for example, using multiple accounts, suspicious payment activity, or abusive behaviour toward support staff. If we close your account, we'll notify you and process any owed balance within 5 business days.
Submit all disputes through your account inbox or live chat. We investigate within 48 hours using game logs and transaction records. If you're unsatisfied with our resolution, escalate to our dispute team for a formal review within 14 days.
